Shipping policy
Jingle Truck Toys offers a variety of fast and secure shipping methods, so you’ll receive your order in a timely manner. Therefore, we reserve the right to adjust your shipping carrier in instances in which you will receive your package quicker. If Jingle Truck Toys is experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
JINGLE TRUCK TOYS IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. THE RESPECTIVE FULFILLMENT THIRD PARTIES (I.E., USPS) MUST BE CONTACTED FOR FURTHER RESOLUTION.
IF YOUR ORDER HAS BEEN SHIPPED BY US BUT HAS BEEN LOST OR STOLEN WHILE IN TRANSIT TO YOU, PLEASE FOLLOW THE INSTRUCTIONS BELOW TO CONDUCT A SEARCH WITH THE USPS TO RETRIEVE YOUR GOODS OR TO FILE A CLAIM TO OBTAIN A REFUND.
HERE ARE SOME TIPS AND PROCEDURES FOR THE TIMES WHEN A PACKAGE IS LOST, STOLEN, OR MISSING WITH USPS:
We try to make navigating the system a little easier — from starting a Missing Mail Search to filing a claim; we're here to help!
Pro tip: Avoid the USPS website.
All the information for filing a claim can be found on USPS' website, but let's be honest, "nobody's got time to read all that." This ultimate guide is here to save you time and reduce headaches!
Roadmap to dealing with a lost or stolen USPS package.
Make sure you keep all your records and have all the information you need in advance. Depending on the circumstances, you will need receipts, tracking info, package description, shipping dates, and proof of damage or value. This will help you go through the process more smoothly but don't waste any time, as you must file the claim within 60 days of the missing package.
Missing Mail Search or Insurance Claim? Where do I start?
If your item was insured, you qualify for both a Missing Mail Search AND an Insurance Claim for damaged or missing contents. If no insurance was purchased, a Missing Mail Search is your only option at first. If your item was determined to be lost or damaged, you would have a Claim for a refund in shipping.
USPS CLAIM DETAILS
What does a USPS claim cover?
If your delivery was insured, USPS's claim process would cover the shipping costs and the package value up to the specified amount. A claim will cover the shipping cost if you did not have insurance but a Missing Mail Search determined your delivery is lost or damaged. You can file a share between 0-60 days for insurance-related claims.
What if I didn't buy insurance?
If your package was sent first-class and you didn't purchase insurance, I'm sorry, but you're out of luck. All USPS will do for you is a Missing Mail Search.
Damaged or missing contents.
Sometimes your delivery will arrive, but the contents are missing or damaged. Although this isn't exactly what we're discussing here, a claim is your next step. You need to provide USPS with evidence of the damage in your claim. This can include estimates for repair, a sales receipt if the item needs to be replaced, and estimates for repair costs, if possible.
Refund of shipping costs.
Don't forget that some services provided by USPS have delivery guarantees. For example, Express Mail has a delivery guarantee of 10:30 AM the next day. You can file a claim if the package doesn't arrive on time!
International Claim.
International claims are handled differently because they require the cooperation and coordination of another country's post office. A U.S.-based mail sender must start any international claim. Also, depending on the service level, the only relief available may be a postage refund.
MISSING MAIL BY THE USPS
Mail is missing; can it be found?
The first step is to begin a Missing Mail Search whenever you suspect a package is lost or stolen. This is precisely what it sounds like. The USPS will start searching their sort facilities and trucks to try and find your delivery.
When can I start the search?
USPS will make you hurry up and wait. You have to wait at least seven days from the shipping date. You can initiate a Missing Mail Search if it's still not there after seven days.
Start a Missing Mail Search online.
Visit missingmail.usps.com and set up an account. Hopefully, this doesn't happen often, and you don't have one. Be prepared to enter the mailing date, tracking number, and the package's description and contents.
The Search continues!
USPS will search for your package and determine if it was delivered. If the box turns up, USPS will return it to the sender or give it to the recipient, depending on your request.
What happens if they say it was delivered or can't be found?
If USPS determines the package was delivered, you must treat it as stolen. If USPS cannot find the box, you must file a claim for your loss.
HOW TO START A MISSING MAIL SEARCH
Before you begin the Missing Mail Search, check your tracking number.
Before you start your Missing Mail Search, you will want to double-check the status of your package. Missing Mail Searches can be initiated seven days after the items have been sent. You will want to confirm the mail date and ensure you are seven days in the future.
Create a Missing Mail Search.
You will need the sender's and receiver's mailing addresses to start the search. USPS will also need the size and type of envelope or box used to ship, the mailing date, and the tracking number. A description of the contents will help identify the missing Mail and can help if/when you are trying to obtain a refund for damaged or lost items. Remember that JPEGs or PDFs must be less than 2 MB to upload.
Mail Search is created; what are my next steps?
USPS will send periodic updates on how the search is going. We could not figure out when these updates are sent; we guess it is on a case-by-case basis.
They found my Mail!
If this happens, you are in the clear. The USPS will forward the Mail or package to the address provided. Remember that this only happens if the package isn't damaged during shipping. They may find the missing Mail, but the damage prevents them from forwarding it to you.
Get your Money Back!
If you shipped your Mail or package with Express or Priority Mail, request a refund. These services provide a money-back guarantee that the items will be delivered and arrive on time.
Did you buy the insurance?
If so, you should immediately file a claim. We cover the claim process in more detail below. Remember that you can only file a claim up to 60 days after shipping.
HOW TO FILE A USPS CLAIM
Who can file a claim? If it's lost, was it insured?
If your Mail doesn't have insurance, filing a lawsuit won't help unless you have gone through a Missing Mail Search. Make sure you save the receipt; this will act as your evidence of insurance. The tracking number may also allow the Post office to verify insurance.
Was it damaged before it was delivered?
A claim for a damaged package is very straightforward. If the item was insured and the USPS staff damaged it while in their possession, a claim will reimburse you for the loss. Remember that you need proof of value or an estimated cost to repair the damaged items.
Sign into account.
Next, you can start your Online claim. This will require you to log in to your USPS account (or create one). USPS will process your claim, and if they decide it's appropriate, refund both the value of your package and the shipping. This process could take up to a month. Keep your fingers crossed.
Were you the shipper or receiver?
You must fill in the blank address information in the online claim. You will also need to describe the items that were lost or damaged.
Proof of value is required.
You can upload a 2 MB JPEG or PDF in the claim form to prove proof of value. Items that can be provided are sales receipts, invoices, and electronic receipts for online purchases. There are many items they will request; hover over the info button in the claims form for more.
Claims Dashboard.
Your USPS account will keep track of all past claims. If you send and receive a lot of packages, then this will be where you handle all of the claims. A good nickname will help you remember lost or damaged items in the future.
Visit the claims page or FAQ.
The claim history page is located in your USPS account, and it is the single place to see details or the status of your claims. If your claim is denied or the amount refunded isn't sufficient, you can also appeal the decision from the claims page. Good luck with that!
CONGRATULATIONS, YOU FILED YOUR CLAIM. WHAT'S NEXT?
Packages or Mail that has been determined as delivered.
Be aware that if USPS can prove that the package was delivered, you won't be able to file a claim with them because they fulfilled their end of the bargain.
Does this mean I am a victim of Package Theft?
Yes. If the USPS has checked their facilities and vehicles and has a record that your Mail was delivered, they are not liable to refund your shipping or replacement cost. At this point, you are a victim of Mail or package theft, one of the fastest-growing crimes in the U.S.
Who can I report a stolen package to?
You can file a complaint with U.S. Postal Inspector. USPS has a police force that investigates mail theft. You can also file a police report with your local city or county. Remember, it isn't urgent; the information should be done online or through the non-emergency phone line.
What does a report do for me?
While neither of these options will help you get your package back, they can help law enforcement better understand and map crime rates in your area. If you paid for third-party package insurance or your homeowner's insurance covers it, they will require one of these reports to file a claim.